Mobility with Integrity (MWI)

20Apr10

No it’s not Message Waiting Indicator, or Busy Lamp Field, or any of that deskset crap. It’s about Mobility.

Moreso, it’s about Mobile Integrity. Let me explain.

No Integrity.

Sure here’s your blackberry and a softphone client for your PC and good luck out there. If you need support from the office just give us a call from wherever you are. We won’t know if you’ll be in a meeting unless we check your calendar (if you keep it up to date), or we don’t want to call you if you are at lunch with a client, but good luck, we’re here if you need us. And don’t forget your monthly quota is $1M so you better get to it.

ps. Sorry about trading all the voicemails, we never know where you are or what you are doing so I guess it’s just the nature of the beast. On the fourth voicemail I left you, you’ll see that some client is all heated up and you’d better give them a call. They called in here 3 times looking for you, that was two days ago.

This is a classic theme, roadwarriors everywhere with little to no connecivity back to the office besides a cell phone that is nothing but pure IT cost.  Here’s how you can put an end to this scenario.

I call it, MWI.

The Mobility part of it is easy. Let’s talk about integrity.

One-X Communicator/One-X Softphone has built in presence capabilities so you will know if that roadwarrior is in the home office. This is your first level of integrity, presence.

Think about how fast that customer call would have got to this field employee if they knew what they were doing on a second by second basis. ie. GREEN BEAN, IM, “CALL THIS CUSTOMER RIGHT AWAY”.

On the road is another perfect example, with the One-X mobile client, the mobile employee can initiate calls through the One-X client, and thus pass on presence information back to the presence server so that can be fed through to the One-X Communicator on everybody’s desktop.

Here’s how it could play out.

So here’s your blackberry and your PC softphone, we have the One-X client on your phone which you will use to make business calls, it relays important presence information back to us in the office so we know when you are on a call or not, so now, if I need to get hold of you, I can just see what your status is in my One-X Communicator, and I’ll just wait until you are free then I’ll call you with that important customer information.

Folks, this is a simple scenario, but all rules hold true.

This is what MWI means, with Integrity, so we provide all the tools to work from home, in the office and on the road, but now we know what your status is all the time, so we now know how to reach you and by what means.

If you are in your home office I may call you, send an email, or an IM if your status is green (Available), we can chat. Or if you are on the road, I’ll know if you are available for a call with the presence information passsed on to me from One-X Mobile.

This is what Mobile Integrity is, the ability  to use mobility in a controlled fashion to gain productivity, not just connectivity.

Next rant I’ll get into One-X Portal and it’s value, more MWI there for sure.
CD

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